Call-on-Doc Reports Data Breach Impacting Sensitive Patient Information

Telehealth provider Call-on-Doc filed a data breach notification in Texas on September 21, 2026, concerning an incident detected in December 2025. The breach compromised extensive patient data, including health and financial records. Individuals should review their personal accounts and health statements for suspicious activity.

State: Texas
Breach date: December 22, 2025
Reported: September 21, 2026

What may have been exposed

Full Name
Date of Birth
Social Security Number
Medical Record Number
Health Insurance ID Number
Diagnosis and Treatment Information
Prescription Information
Provider and Treatment Dates
Billing and Financial Information

Call-on-Doc, a prominent telehealth and online medical consultation platform, reported a data security incident to Texas authorities on September 21, 2026. The company identified the breach on December 22, 2025, and has indicated that an investigation into the nature and scope of the compromise is currently ongoing.

The breach exposed a broad range of sensitive personal and health information. Affected data types include individuals' Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, and Billing and Financial Information. This comprehensive collection of data is central to the services Call-on-Doc provides.

The exposure of these specific data categories presents substantial risks to affected individuals. The combination of Full Name, Date of Birth, and Social Security Number significantly increases the risk of financial identity theft. Furthermore, the compromise of Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, and Prescription Information could lead to medical identity fraud or targeted phishing attempts.

To safeguard against potential misuse of exposed data, individuals should remain vigilant. Regularly review explanation of benefits (EOB) statements from your health insurer for any services or prescriptions you did not receive. Carefully monitor bank and credit card statements for unauthorized charges. Consider placing a fraud alert or security freeze on your credit reports with the three major credit bureaus to help prevent new accounts from being opened in your name.

This information is publicly available through data breach filings submitted by Call-on-Doc to regulatory bodies, consistent with requirements for reporting such incidents.

What to do if you were affected

Based on the categories of information reported in this filing, these steps can help limit the risk of identity theft and fraud.

Freeze your credit
Place a free credit freeze with Equifax, Experian, and TransUnion. A freeze blocks new accounts from being opened in your name and can be lifted anytime.
Watch your financial accounts
Review bank and card statements for unfamiliar activity and turn on transaction alerts. Report anything you don't recognize to your bank right away.
Check for medical identity theft
Review the Explanation of Benefits statements from your health insurer for services or claims you never received, which can signal misuse of your medical identity.
Stay alert to targeted scams
Be cautious of calls, texts, or emails that reference this breach. Legitimate organizations won't ask you to confirm sensitive details through an unsolicited message.
Keep your notification letter
Save the notice you received. It documents that your information was involved and is often needed to enroll in any credit monitoring offered or to join a related legal claim.

Source: Texas Attorney General filing

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