Ticketmaster Reports Unauthorized Access to Customer Database

Ticketmaster Entertainment has reported an incident of unauthorized access to a third-party cloud database that stored customer information. This event, which Ticketmaster identified as occurring on April 2, 2024, is categorized as an Unauthorized Access breach.

The breach exposed customer data for an estimated 560,000,000 individuals. The specific categories of information reportedly affected include names, email addresses, phone numbers, and partial payment card data. These details are based on disclosures made in regulatory filings.

According to the official source description, a threat actor successfully gained entry to a third-party cloud database. This database contained various customer records associated with Ticketmaster, leading to the unauthorized disclosure of the aforementioned data types.

Ticketmaster formally reported this incident on January 15, 2026, to the California Attorney General's office. The investigation into the scope and impact of this unauthorized access remains active as of the filing date.

Individuals who may be affected by this breach are advised to remain vigilant. It is recommended to monitor account statements for any unusual activity and to be cautious of unsolicited communications, such as emails or texts, that may attempt to phish for personal information. Regularly updating passwords for online accounts is also a general security best practice.